Tracking

What happens after customs clearance?

Once your parcel is cleared by customs, it is transferred to the delivery service selected by the sender. For further details, please contact your carrier directly.

Why is my parcel subject to customs clearance?

According to the EAEU Customs Code, all goods crossing the EAEU border, including documents, are subject to customs declaration regardless of their value or weight.

What are the duty-free import limits in Russian? 

The duty-free threshold for parcels delivered by a courier is €200 and 31 kg per parcel, as set out in EEC Council Decision No. 107 dated December 20, 2017. If a parcel exceeds these limits, the Russian Federal Customs Service (FCS) applies a customs duty of 15% on the excess amount, but not less than €2 per kilogram over the weight limit.

How long does customs clearance take?

According to the EAEU Customs Code, goods must be released no later than the next business day after the declaration is registered. If all information is submitted correctly, the clearance process usually takes 2–3 days after the parcel arrives in Russia.

Which goods are not considered personal-use items?

Categories of goods that are not classified as personal-use items are listed on the official website of the Federal Customs Service of the Russian Federation.

Why does GBS request passport details, and how can they be submitted?

All international shipments are subject to mandatory customs clearance procedures. When declaring goods for personal use, a Passenger Customs Declaration for Express Cargo (PCDEC) is used. According to the EEC Board Decision No. 158 dated October 16, 2018, and the Order of the Ministry of Finance of Russia No. 62n dated April 26, 2022, the PCDEC must include the recipient’s passport details, confirmed by uploaded copies. In addition to passport data, a Taxpayer Identification Number (INN) is also required.

GBS is a licensed customs representative listed in the official registry. Our license number 0819/0000 has been valid since September 26, 2017. This information is publicly available. We operate in full compliance with current legislation and collect passport details through the recipient’s personal account. The data is transmitted via secure communication channels and uploaded to a protected portal.

My account shows more items than I actually ordered

Please contact us by phone at ‪+7 495 790-58-85 or by  email at info@gbs-broker.ru — we will help you remove the extra items. When contacting us, please include the shipment number provided in the SMS or email notification.

The product value, quantity, or weight does not match my order

All parcel information is automatically provided by the sender. If there is any discrepancy between the data shown and the actual order details you have, please make the necessary corrections. The currency displayed in your personal account cannot be changed, so the value must be entered in the corresponding currency.

Why do I need to provide scanned documents?

During customs clearance, authorities verify the accuracy of the identity information declared in the Passenger Customs Declarations for Express Cargo. To ensure compliance, we are authorized to request copies of identity documents to confirm this information. 

I don’t have a Taxpayer Identification Number (INN). What should I do?

All Russian citizens over the age of 14 are issued a TIN (INN). If you are a foreign citizen, you do not need a TIN (INN) to receive parcels in Russia. In this case, you must provide a copy of your passport and a valid residence permit.

In some cases, your TIN (INN) may be automatically identified, and no document upload is required. If it is not detected automatically, you will need to enter it manually. As proof, you can upload a screenshot of your TIN (INN) from nalog.ru or gosuslugi.ru.  

Can I receive a shipment if I’m under 16?

All Russian citizens aged 16 and older who have a passport and a TIN (INN) can receive parcels. Please do not place orders under the name of individuals younger than 16, as this may cause difficulties during customs clearance.

If the recipient is under 16, the following documents are required:

Scan/photo of the recipient’s passport

TIN (INN) (if available)

Scan/photo of a parent’s or legal guardian’s passport

Parent’s or legal guardian’s TIN (INN) certificate

Parent’s or legal guardian’s passport details (entered manually)

Scan/photo of the recipient’s birth certificate

We will do our best to ensure your order is processed and delivered.

I am a foreign citizen. What documents I need?

To clear a parcel through customs as a foreign citizen, you will need to provide a passport scan and a valid Russian residence permit.

What is a proof of purchase?

A proof of purchase is a document that confirms the declared value of the items in your parcel. It is typically an order confirmation or invoice that includes details about the purchased goods, such as quantity, item description, and payment amount. This document is usually issued by the seller and sent to the buyer via email.
You can upload a screenshot of the seller's email or a screenshot from your personal account on the website where the purchase was made.

A proof of purchase should include the following information:

1.   Product name(s)

2.   Quantity of items

3.   Price per unit

4.   Total order value

5.   Recipient details

6.   Currency indicated next to the price

If all the information doesn’t fit in one file, you can upload multiple files.

Why is my parcel marked as delayed

This means that customs authorities have requested additional or corrected information for the parcel, such as a passport scan, a product link, an invoice, an explanation letter, etc. In this case, a member of our team will contact you by email or phone to request the missing documents or information.